Authentication
Google and Microsoft OAuth are reserved in the structure. Match each login to a synced customer record before granting full access.
Customer Support, structured for speed
One portal for manual tickets, AI intake, and ERP-linked customer context.
This MVP starter is designed for Geniusnet to launch a support portal fast, keep the UX simple, and leave room for deeper automation after the first release.
MVP focus
6Core launch modules
< 1 monthTarget delivery window
3Primary ticket categories
AI-assisted intake
The AI flow should collect symptoms, summarize the issue, and propose a category before the ticket is finalized.
SoftOne sync
Use SoftOne as the primary customer source for auto-filled company data, contacts, and branch/site context.
Latest demo tickets
| ID | Customer | Category | Status | Subject |
|---|---|---|---|---|
| TCK-1001 | Acme Logistics | SOFTONE_ERP | TRIAGED | SoftOne sales document posting error |
| TCK-1002 | Northwind Offices | SERVER_OFFICE | IN_PROGRESS | Shared folder access failure for office users |
| TCK-1003 | Helios Security Group | SECURITY_FIREWALL_ENDPOINT | RESOLVED | Firewall VPN policy needs urgent review |