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Geniusnet

Support Portal MVP

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Manual ticket

Create a support request

Customer

Contact

Category

Priority

Subject

Description

AI assistant mode

Suggested first-release AI flow

Ask follow-up questions about symptoms and impact
Summarize the issue in plain language
Suggest one of the three supported categories
Let the customer confirm before final ticket creation

Auto-fill data

Customer name, email, phone, VAT, and branch/site should come from the synced customer profile whenever possible.